In my retail days, we used to always joke that insane customers came in threes. It would seem like you would go ages without any of these people gracing you with their presence — but when one came, they would suddenly all descend upon you at once — like flies on a turd.
Throughout repeated traumatic interactions with these insane individuals, you would eventually stop caring that someone was inches from you screaming into your face. You would instead find ways of handling these people in more clever and creative ways.
That’s what this boss did when they found a clever way of shutting down an angry customer. It’s this type of malicious compliance that make retail somewhat survivable.
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